by Billy Sweet | Jan 11, 2017 | Reviewing Your Experience
You wouldn’t change physicians without checking their HealthGrade or invest in a company without looking at their portfolio. Additionally, you also wouldn’t hire a professional without looking at online reviews and an impressive score from the Better Business Bureau. Customer satisfaction is the top priority of any business. Billy Sweet doesn’t only want our customers to be satisfied with services. We strive to make sure our customers in the Boston, North Shore, and Portland area are safe and comfortable too!
Why Your Review Matters
- When you review your chimney sweep you’re doing more than just drumming up business.
Your positive review helps spread the word. What happens when you give your chimney sweep a positive review? You raise the score on sites such as Yelp, Google, and Yahoo; as well as the BBB which combines customer reviews with other criteria for an overall score.
- Your constructive criticism, positive or negative, provides your chimney sweep with your experience which you might not have time to articulate to your technician. This type of information is like gold to a business owner. It helps them to adjust and provide the best service possible.
- Your review allows for your chimney sweep to connect with customers and for customers to connect with each other.
The best marketing for a small business is word-of-mouth, neighbors talking to neighbors.
- Your review is the best way to show your chimney sweep appreciation for a job well done. If you’re happy with services, you can definitely tell your technician. However, taking a moment to leave a review online will let everyone know you’re happy!
How to Leave a Review—Good or Bad
Usually customers are inclined to leave a review for a business under two circumstances: when they’re extremely pleased, or extremely displeased. There is almost no in between, although there may be an exception. Unfortunately, when you write a review under these circumstances, you may forget details that could be important to potential customers.
- THE GLOWING REVIEW is always welcome, but can sometimes be misleading. You might be exceptionally happy with one thing, but dissatisfied with the price, or another detail that you miss during your review.
[Pro tip: Be honest and consider the entire experience from start to finish. This includes the initial contact until services rendered.]
- THE ONE STAR REVIEW is often due to one serious blunder on the part of an employee. Consequently this ends up coloring the whole experience poorly. Some customers may leave a bad review after a disappointing quote, and never even hire the chimney sweep.
[Pro tip: Get a second opinion and then contact the company again directly to discuss options. A poor review won’t get you a more affordable price, but connecting with the company might.]
Billy Sweet Wants Your Review
At Billy Sweet Chimney Sweep we are proud to offer the highest level of professional service for over 30 years. We depend on our customer reviews to help us grow, and you can help.
You can review our services or view the reviews from past and current customers here.
by Billy Sweet | Apr 13, 2013
Review Our Chimney Services Once you’ve experienced the Billy Sweet Chimney Sweep difference, we’d love for you to share about us with your friends and family. We also encourage you to write a review of your experience to help us serve you better in the future. To...
by Billy Sweet | Oct 17, 2023
Gallery We invite you to review our services to let the next new customer know about us and how you feel about the services we provided for...
by Billy Sweet | Oct 10, 2023
We Install Quality Chimney Dampers Throughout Boston & Beyond If you’re still equipped with a traditional throat damper, then you’re likely familiar with some other things too – namely rust, the screech of a metal-on-metal seal, and a drafty chimney....
by Billy Sweet | Sep 11, 2019 | Certified chimney sweep
Homeowners often spend the spring season completing maintenance and cleaning. However, if you didn’t include your chimney in your spring cleaning, it needs to be done before fall. Your chimney has been working for you, now you can return the favor by hiring a certified professional for the job. Don’t settle for an amateur. Schedule chimney services with a certified chimney sweep now, and your system will be ready for fires again this fall.
Hiring the Best
The chimney industry has been largely under-regulated for many years, but that doesn’t mean you have to hire just anyone for the job. When you’re looking to hire an expert who will come into your home and complete a service, it’s best to look only for professionals who have undergone training and testing that identifies them as exceptional. The Chimney Safety Institute of America (CSIA) has an extensive process that involves classroom or online education, in-person testing over federal standards and fire safety, recertification every three years, a stringent Code of ethics, and an impressive network of professionals. When you’re looking for the best, look no further than CSIA certified chimney sweeps.
Billy Sweet Chimney Sweep
At Billy Sweet Chimney Sweep our sweeps are CSIA certified. That means we pledge to put safety first. We strive to offer honest services at a fair price. We comply with all applicable building codes and are familiar with all the municipal codes in the communities we serve. We educate consumers about safe chimney and venting practices. Our sweeps continue education in order to stay on top of the ever-changing industry and technologies. These things and more are included in the CSIA code of ethics, which if found in violation, can lead to revocation of membership.
30 Years of Experience Serving New England
For over 30 years, Billy Sweet Chimney Sweep has been servicing chimneys in New England. We provide the highest level of customer service and care to our customers in Boston, North Shore, and Scarborough. If you reside in the area and are looking to schedule chimney services, don’t settle for less than the best. Our record speaks for itself, but our customers speak up as well with online reviews and continued service. We are proud to serve our communities year after year, and we feel our community involvement helps make us the best providers in the area.
Scheduling Now Before Fall
If you schedule now, you can have your chimney sweep completed before fall. When you’re looking for a chimney professional, look no further than a Billy Sweet Chimney Sweep. We offer chimney sweeps and inspections year-round, but especially necessary in the fall. If you schedule your inspection or sweep now, there is still time to make necessary repairs before fall. If you wait, you may find yourself in the cold, unable to light a fire when temperatures drop.
Call Billy Sweet Chimney Sweep to schedule your chimney services now. Dial 617-469-4528 or schedule online.
